Shipping policy
Why Customers Love Shopping With Cocopet
✓ Fast dispatch – Order by 3pm for Same Day Dispatch
✓ No customs charges to the UK or Ireland
✓ Free collection available from our Enniskillen shop
✓ Loyalty points on every order
✓ Free delivery available through Loyalty Rewards
Delivery
Our warehouse team dispatches orders Monday to Friday, with parcels handed to our courier partners up to 3:00pm.
We deliver across the UK and Ireland using trusted carriers including Royal Mail, ParcelForce, Evri, and An Post.
As we are based in Northern Ireland, orders delivered to both the UK and the Republic of Ireland are not subject to customs charges or import duties.
UK Delivery Options
| Service | Delivery Time | Price | Weight Limit |
|---|---|---|---|
| Evri Economy – Not for urgent pet food | 4–10 business days | £2.95 | Up to 14kg |
| Royal Mail / ParcelForce - Standard | 2–4 business days | £4.95 | – |
| Royal Mail / ParcelForce - Fast & Insured | 1–2 business days | £6.95 | Up to 29kg |
Important note about Evri Please only choose Evri Economy if you do not need your order urgently. Evri is our economy service and is best suited for non-urgent orders.
If your pet is running low on food, we strongly recommend choosing Royal Mail / ParcelForce Standard (2–4 days) or Royal Mail / ParcelForce Fast & Insured (1–2 days).
Ireland (ROI) Delivery Options
| Service | Delivery Time | Price | Weight Limit |
|---|---|---|---|
| An Post Standard | 2–3 business days | €4.95 | – |
| An Post Fast & Insured | 1–2 business days | €6.95 | Up to 29kg |
Free Delivery with Loyalty Rewards
Earn points on every order and redeem them for free delivery whenever you’re ready. Learn more about Loyalty Rewards →
Heavy & Large Items
Some products are classed as heavy, oversized or specialist-handled items. These items:
- Do not qualify for free delivery
- May take longer to dispatch and deliver
- May require pallet or specialist courier services
While we work hard to calculate delivery costs accurately at checkout, some extremely heavy, high-volume or remote-area deliveries may require additional charges.
If this applies to your order, we will contact you before dispatch to confirm the delivery cost. You will always have the option to proceed or cancel for a full refund.
Free Collection
You can collect your order free of charge from our Enniskillen shop.
Simply select Local Collection at checkout and we will notify you when your order is ready for collection.
Collection address: 14 Black Stick Road, Killyhevlin, Enniskillen, BT74 4EJ, United Kingdom
