Terms of service
Terms of Service
OVERVIEW
This website and store are operated by Shop Coco Limited trading as CocoPet ("CocoPet", "we", "us", or "our").
Our registered office and trading address is:
Shop Coco Limited
14 Blackstick Road
Killyhevlin Industrial Estate
Enniskillen
Co. Fermanagh
BT74 4EB
United Kingdom
CocoPet operates this website and online store, including all related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service ("Terms") describe your rights and responsibilities when using our Services.
By visiting, accessing, or purchasing from our website you agree to be bound by these Terms of Service and our Privacy Policy:
https://www.cocopet.co.uk/policies/privacy-policy
If you do not agree to these Terms, you should not use our Services.
Nothing in these Terms affects your statutory rights as a consumer under applicable UK or Irish consumer protection laws.
SECTION 1 – ACCESS AND ACCOUNT
To use our Services or place orders through our website you must be at least 18 years old.
You may be asked to provide information including your name, email address, billing address, delivery address and payment details. You confirm that all information provided is accurate and complete.
You are responsible for maintaining the confidentiality of your account and login credentials and for all activity that occurs under your account.
Accounts may not be transferred or sold to another person.
SECTION 2 – OUR PRODUCTS
We make every effort to display products as accurately as possible. However:
• colours may vary depending on your device
• packaging may change from time to time
• product descriptions may be updated
We reserve the right to change product descriptions, pricing or availability at any time.
We may also limit quantities of products purchased per customer.
SECTION 3 – ORDERS
When you place an order on our website you are making an offer to purchase a product.
Your order is not accepted until we confirm dispatch of the goods.
We reserve the right to:
• refuse or cancel orders
• limit quantities
• cancel orders suspected of fraud, resale or abuse of promotions
If we cancel an order after payment has been taken, a full refund will be issued.
Your purchases are subject to our Refund Policy:
https://www.cocopet.co.uk/policies/refund-policy
SECTION 4 – PRICES AND BILLING
Prices are displayed in GBP (£) unless otherwise stated.
Prices may change without notice.
The price charged will always be the price shown at the time the order is placed.
Prices may differ between:
• our website
• our physical store
• third-party marketplaces
Customers in the United Kingdom and Republic of Ireland will not incur customs or import charges when ordering from us, as we ship from Northern Ireland.
You agree to provide accurate payment information and confirm that you are authorised to use the payment method supplied.
SECTION 5 – SHIPPING AND DELIVERY
We deliver across the United Kingdom and the Republic of Ireland using trusted carriers.
Delivery timeframes provided on our website are estimates only and are not guaranteed.
We are not responsible for delays caused by:
• shipping carriers
• customs or border processing
• severe weather
• events outside our control
Risk in the goods passes to you when the goods are delivered to the delivery address you provided.
SECTION 6 – INTELLECTUAL PROPERTY
All content on our website including text, images, logos, product descriptions, graphics and design elements are owned by Shop Coco Limited trading as CocoPet or licensed to us.
These materials are protected under UK, EU and international intellectual property laws.
You may not reproduce, distribute, modify or commercially exploit any content without written permission.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools or services.
These tools are provided “as is” and “as available” without warranties.
We are not responsible for third-party services or their performance.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to external websites.
We are not responsible for the content, policies or practices of third-party sites.
Use of such websites is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Our store is hosted by Shopify.
However all sales and purchases made through our website are between you and Shop Coco Limited.
Shopify is not responsible for any aspect of transactions between you and CocoPet.
SECTION 10 – PRIVACY POLICY
Your personal information is handled according to our Privacy Policy:
https://www.cocopet.co.uk/policies/privacy-policy
Because our store is hosted by Shopify, some data may also be processed by Shopify in order to provide and improve the Services.
SECTION 11 – CUSTOMER FEEDBACK
If you submit reviews, feedback, suggestions or other content to us, you grant us the right to use that content for marketing, promotional or operational purposes.
We may remove content that we consider unlawful, offensive or misleading.
SECTION 12 – ERRORS AND INACCURACIES
Occasionally our website may contain typographical errors or inaccuracies relating to:
• product descriptions
• pricing
• promotions
• delivery charges
We reserve the right to correct errors and cancel orders where necessary.
SECTION 13 – PRICING ERRORS
If a product is mistakenly listed at an incorrect price due to a technical or human error, we reserve the right to cancel the order before dispatch and issue a full refund.
SECTION 14 – FRAUD AND ABUSE
We reserve the right to cancel orders that we believe are:
• fraudulent
• placed using stolen payment methods
• intended for resale without authorisation
• abusing promotions or discounts
Additional verification may be requested before processing certain orders.
SECTION 15 – DELIVERY DISPUTES
If a parcel is marked as delivered by the carrier but cannot be located, we may require a short investigation with the courier before issuing replacements or refunds.
Customers must report missing parcels within a reasonable timeframe after the expected delivery date.
SECTION 16 – DISCLAIMER OF WARRANTIES
Our Services and products are provided on an “as available” basis.
To the extent permitted by law we do not guarantee uninterrupted or error-free operation of the website.
SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Shop Coco Limited will not be liable for indirect or consequential losses arising from the use of our Services or products.
Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.
If we give advice this is general guidance only and not veterinary advice. Individual dogs vary widely. Always consult a qualified veterinarian for specific health or behavioural concerns
SECTION 18 – SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.
SECTION 19 – ENTIRE AGREEMENT
These Terms, together with any policies posted on our website, constitute the entire agreement between you and us.
SECTION 20 – ASSIGNMENT
You may not assign or transfer your rights under these Terms without our written consent.
We may transfer our rights and obligations without notice.
SECTION 21 – GOVERNING LAW
These Terms of Service are governed by and interpreted in accordance with the laws of Northern Ireland.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.
SECTION 22 – CHANGES TO TERMS
We may update these Terms from time to time. Updated versions will be posted on this page.
Continued use of our website after changes are posted constitutes acceptance of the revised Terms.
SECTION 23 – Mobile Terms of Service
The COCO mobile message service (the "Service") is operated by COCOPet (“COCO”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to COCO’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of COCO through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with COCO. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to COCO or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other COCO mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to COCO or email shop@cocopet.co.uk.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
SECTION 24 – CONTACT INFORMATION
Shop Coco Limited t/a CocoPet
14 Blackstick Road
Killyhevlin Industrial Estate
Enniskillen
Co. Fermanagh
BT74 4EB
Email: shop@cocopet.co.uk
Phone: 02866 335897
